Help Desk - Woodmont College

Welcome to the Woodmont College Help Desk! If you are having trouble accessing your courses, scheduling a proctored final, or logging in to your email, you will find help right here! You can also chat with our tech support bot, below. You can always email tech.support@woodmontcollege.edu.

Emails are responded to within 12 hours on business days.

Who Should I Contact?

Before You Contact Us

Important Links

Reaching out to the correct department will speed up the help process.

Financial Questions-
bursar@woodmontcollege.edu

Technical Issues-
tech.support@woodmontcollege.edu

Academic Advice-
academic.advisement@woodmontcollege.edu

Questions about course enrollment or course extensions-
registrar@woodmontcollege.edu

Questions about grades or course work-
The course instructor

With any other issues or concerns, please reach out to Student Services
student.services@woodmontcollege.edu

Whenever you encounter a technical problem, you are always welcome to reach out to tech.support@woodmontcollege.edu.

This FAQ page is here to help you solve some problems on your own so that you don’t have to wait for us to get back to you but rather you can try to solve the problem on your own if it is after support hours or if it is very urgent.

Tech support will usually respond within 12 hours on business days. There is no support on Friday – Sunday.

When emailing tech support, please keep in mind these tips in order to get the issue resolved as quickly as possible:

If you are locked out of one of your accounts, please state which account you are referring to. We get many emails stating “I can’t log into my account”. It is very helpful if you elaborate which account you can’t login to.
In general, the more details you provide about the problem, the quicker and easier it is to solve. When there is a problem with one of your courses, always state what course, what week/Learning Skill, and what assignment you are having trouble with.
If you are getting some sort of error message, it is always a good idea to send a screenshot or at least the exact wording of the error message.

Moodle: https://woodmontcollege.edu/moodle
If you forgot your password, you can reset it by clicking on the Forgotten your username or password? link. Instructions for resetting your password will be sent to your college email.

Webmail: https://woodmontcollege.edu:2096/
If you forgot your password, unfortunately there is no way for you to reset it yourself. Please reach out to tech.support@woodmontcollege.edu and specify that you are locked out of your webmail.

LIRN: https://proxy.lirn.net/WoodmontCollege
There is a college username and password. If you do not have it, please reach out to registrar@woodmontcollege.edu.

SIS (Ampeducator): https://woodmont.ampeducator.com

Email Tech Support Now

Moodle Issues

I forgot my username or password. What should I do?

When you try logging in to Moodle and get an invalid login error, it can mean one of two things-

You are putting in the wrong username or password. You should try changing your password by clicking on the Forgotten your username or password? link. Then you can reset it by inputting your college email address and following the instructions.
If, after trying that, you continue to get the invalid error- your account was probably suspended due to inactivity or an unpaid balance. If this is the case, please reach out to tech.support@woodmontcollege.edu.

One of my courses disappeared from my list of active courses.

I can't post to one of my discussion boards.

If you do not have an option to start your own post, it means that this is a special kind of forum that only allows you to respond to the teacher’s post. In order to post your response, click on the instructor’s post and then click Reply.

If you do not see a reply button, reach out to tech.support@woodmontcollege.edu. Please give as many details as possible- which course and which forum you cannot reply to.

My grades are showing up incorrectly in the gradebook.

I can't access my final exam.

In many courses, the final exam is restricted until you complete all the other assignments and receive a pass grade.

Some courses require you to fill out a course survey.

Either way, you can see what is causing the exam to be restricted by hovering your mouse over the Restricted label. It will tell you what you still need to do in order to take the exam.

If you have completed all of the requirements and still do not have access to the final, please reach out to tech.support@woodmontcollege.edu

HonorLock Proctoring

All exams are proctored by HonorLock.

If you are confused about how to begin, please take this short tutorial to get familiar with the system.

https://prep.honorlock.com/

For specific questions and issues- please see below.

I can't install the HonorLock chrome extension. When I try to download it, I get an error

This is caused by your filter. Reach out to your filtering company and ask them to unblock the HonorLock extension.

If you are using Techloq, you should consider joining the Woodmont College reseller list. This way all of the links you need for college work will automatically be available.

To join the Woodmont list, email Techloq support and ask them to add you to the Woodmont reseller list. Once they confirm that you were added, email tech.support@woodmontcollege.edu and we will add the whitelist to your Techloq account.

Moodle Issues

I forgot my username or password. What should I do?

One of my courses disappeared from my list of active courses.

I can't post to one of my discussion boards.

My grades are showing up incorrectly in the gradebook.

I can't access my final exam.

ProctorTrack

When I click Attempt Quiz Now I see a blank screen

Which internet filters work with ProctorTrack?

How can I contact ProctorTrack support?

HonorLock Proctoring

I can't install the HonorLock chrome extension. When I try to download it, I get an error

Contact Tech Support