Student Complaints

Woodmont College is invested in your success! 

Our faculty and staff are available to help you should any issue arise.  If you feel your issues have not been adequately addressed, you can submit a complaint after following these steps:

1. A student should initially discuss concern(s) with those directly responsible. If the student is not comfortable or willing to approach that person, a Student Services representative or appropriate staff member may be approached. When possible, student complaints should be resolved during this initial and informal stage without the need to resort to formal proceedings.
2. If the complaint is in reference to an issue relating to a specific staff or faculty member, the student should raise the concern with that person either orally or in writing.

3. If a student is dissatisfied with an issue that relates to a specific staff member or a policy that the student is not willing to raise with that person, the student should present his/her concerns orally or in writing to any staff member. At this stage, student complaints will be responded to within five (5) business days.

4. If the student completes the above procedure and believes that the complaint was not resolved to the standard which could reasonably be expected from the College, he/she may opt to proceed to the formal student complaint procedure which is outlined below.

When a student believes that the complaint has not been resolved to his/her satisfaction, or if the student wishes to present the complaint formally, the student is encouraged to submit the complaint on the Official Student Complaint Form.

Please see the Student Complaint Procedure below, so you know what to expect  once your complaint is submitted.

Formal Student Complaint Procedure

1. The student complaint form is available online through the website, or by contacting the Student Services Department at student.services@Woodmontcollege.edu. The student will need to provide evidence for his or her complaint.

2. The Dean will either personally investigate the complaint or formally appoint a designee with no prior involvement in the matter to undertake the investigation.

3. The Dean or designee will undertake the investigation with the intention of arriving at a solution that is acceptable to all parties involved. He/she may consult with the student or other persons as appropriate. The student will be advised in writing within 30 days of the receipt of the Student Complaint Form of the outcome of their complaint and of any consequential action to be taken. This will include a summary of the reasons for the decision.

4. A copy of the letter to the student will be kept in a confidential student complaint file to be securely maintained at the College.

5. When a satisfactory resolution of the problem is not obtained, the student may contact:
             Commission for Independent Education
             325 West Gaines Street, Suite 1414
             Tallahassee, Florida 32399-0400
             Telephone: (888) 224-6684

6. Out‐of‐State Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal noninstructional complaints to the FL‐SARAPRDEC Council. For additional information on the complaint process, please visit the FL‐SARA Complaint Process page: http://www.fldoe.org/sara/complaint-process.stml

7. Students may also contact the New England Commission of Higher Education (NECHE) regarding their complaint:
   New England Commission of Higher Education
   3 Burlington Woods Drive, Suite 100, Burlington, MA 01803-4514
   (781) 425 7785
   E-Mail: info@neche.org